Refund Policy | NoruvaAI

1. Refund Eligibility

We offer full refunds on unused credits within 7 days of purchase. Partially used credits are not eligible for a refund.

2. Subscription Refunds

Subscriptions can be cancelled at any time. After cancellation, you retain access until the end of your current billing period. We do not offer pro-rated refunds for unused subscription time.

3. Non-Refundable Cases

Refunds are not available for purchases made more than 7 days ago, partially or fully used credits, or accounts suspended for violating our Terms of Service.

4. How to Request a Refund

To request a refund, email us at hello@noruva.ai with your purchase date, plan name, and reason for the request. We typically respond within 3–5 business days.

5. Processing Time

Approved refunds are processed within 5–10 business days, depending on your payment method and bank.

6. Contact

For any questions about our refund policy, contact us at hello@noruva.ai.